An Approach That Creates Teams of Expert Change Agents Known

question 27

Multiple Choice

An approach that creates teams of expert change agents known as "green belts and black belts" to take control of problem finding, problem solving, and training other employees in implementing solutions is called _____.

• A) total quality management
• B) continuous improvement
• C) Six Sigma
• D) lean manufacturing
• E) return on quality (ROQ)