In 2013 a Manufacturing Company Instituted a Total Quality Management

question 109

Multiple Choice

In 2013 a manufacturing company instituted a Total Quality Management (TQM) program and one year later produced the report shown below: On the basis of the above report, which one of the following statements is most likely correct?

• A)An increase in conformance costs resulted in a higher-quality product, and therefore, resulted in a decrease in non-conformance costs.
• B)An increase in inspection costs was solely responsible for the decrease in total quality costs.
• C)Quality costs such as scrap and rework decreased by 48 percent.
• D)Quality costs such as returns and repairs under warranty decreased by 40 percent.
• E)Non-conformance costs increased by 50 percent and conformance costs decreased by approximately 47 percent.

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Definitions:

Postganglionic Neuron

Autonomic neuron that has its cell body located within an autonomic ganglion and sends its axon to an effector organ.

Sympathetic Impulses

Nerve impulses that stimulate the body's fight or flight response, part of the autonomic nervous system.

Blood Pressure

The force exerted by circulating blood upon the walls of blood vessels, a critical indicator of cardiovascular health.

Carotid Baroreceptors

Sensory nerve endings located in the carotid artery that detect changes in blood pressure and help regulate it.