Which of the Following Statements Regarding the Meaning of "Quality

question 36

Multiple Choice

Which of the following statements regarding the meaning of "quality" is true?

• A) Total quality can be decomposed conceptually into two broad components: features and performance.
• B) "Features," as used in the discussion of quality, refers to actual functionality of a product.
• C) Another name for product features is performance quality.
• D) Cost-of-Quality (COQ) reporting is most helpful in managing design quality.
• E) Quality of design is defined as the difference between design specifications and customer desires.

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Definitions:

Zero Defects

A quality management concept aimed at reducing defects and ensuring products meet quality standards by encouraging a culture of continuous improvement.

Philip Crosby

An influential figure in quality management who developed the concepts of "zero defects" and "the cost of quality," emphasizing that quality management can reduce costs.

Behavioral Approach

A perspective in psychology focusing on observable behaviors and the ways in which they're learned, rather than on internal states or motivations.

Organized Activity

A planned or structured event or operation designed to achieve specific goals or objectives.