Which of the Following Items Is Not Considered an External

question 33

Multiple Choice

Which of the following items is not considered an external quality (performance) metric?

• A) On-time delivery rates.
• B) Customer response time (CRT).
• C) Number of customer complaints.
• D) Throughput efficiency (i.e., the ratio of throughput to resources used).
• E) Percentage of products that experience early or excessive failure.

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Definitions:

Physiological Needs

Basic physical necessities required for human survival, such as air, water, food, shelter, and sleep, as identified in Maslow's hierarchy of needs.

Lateral Hypothalamus

An area of the brain that plays a significant role in controlling hunger and thirst.

Onset of Eating

Refers to the initiation or beginning of food consumption or an eating episode.

Belonging

The feeling of security and support when there is a sense of acceptance, inclusion, or identity within a group or place.