Listed Below Are 6 Items Concerned with Quality

question 39

Essay

Listed below are 6 items concerned with quality.
Required:
Classify each of these items into its appropriate Cost-of-Quality (COQ) category: Prevention Cost; Appraisal Cost; Internal Failure Cost; or External Failure Cost.
1. Establish a 24-hour hot line for customers to report quality failures.
2. Establish a quality-inspection program.
3. Re-design parts and components to simplify manufacturing of the product.
4. Hire additional field service people to provide better services.
5. Extend the warranty period for products from 90 days to one year.
6. Train employees on the importance of zero defects.

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Definitions:

Diabetes

A chronic condition characterized by elevated levels of glucose in the blood due to the body's inability to produce or effectively use insulin.

Health Problem

An illness, injury, or condition that negatively affects an individual's physical or mental well-being.

Readiness To Change

A person's willingness and preparedness to make alterations in their behavior or lifestyle.

Assess

The act of evaluating or determining the nature, ability, or quality of something.