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As noted in the text, a comprehensive framework for managing and controlling quality contains both financial and non-financial performance indicators (metrics). Provide four (4) examples of internal quality metrics, and four (4) examples of external (i.e., customer-based) non-financial quality metrics.
News Conferences
A scheduled gathering where organizations communicate important information to the press and media.
Product's Life Cycle
The series of stages a product goes through from development and introduction to the market, through its growth, maturity, and eventual decline.
Introduction Stage
The first phase in the product life cycle where a new product is introduced to the market.
News Conference
An event held to communicate information to the media and the public, where questions can be asked.
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