Intangible Attributes Often Play Dominant Roles in Determining the Value

question 115

Multiple Choice

Intangible attributes often play dominant roles in determining the value of outputs from a service organization. These characteristics often lead service firms to rely on:

• A) Input-related measures for measuring and monitoring operations.
• B) Intuitive judgment in monitoring operations.
• C) Quantitative measures of output.
• D) Qualitative measures exclusively for measuring and monitoring operations.
• E) Output-related measures for measuring and monitoring operations.

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Definitions:

Multiple Single-Channel Systems

Systems involving various individual pathways through which processes or transactions occur sequentially.

Utilization Factor

A metric that measures the percentage of time that a resource (e.g., machine, employee) is actively used compared to the total available time.

Time Between Arrivals

The average or specified period of time that elapses between the arrival of successive units, customers, or entities in a process or system.

Repetitive Focus Factory

A factory designed to produce high volumes of a limited range of products, focusing on efficiency and repetitive processes.