Ann Jacobson's Supervisor Has Asked Her to List Any Concerns

question 175

Essay

Ann Jacobson's supervisor has asked her to list any concerns she might have about the proposed development of standards to measure performance and to reward superior performance in her department. Ann's department handles customer calls, directing customer questions and complaints to the appropriate individuals within the firm. The company has never used any performance measure nor paid any performance-related bonuses. It hopes to install a simple but effective system to achieve its twin goals of cost control and performance measurement. Develop the list for Ann based on the information above.

Recognize the importance of maintaining ethics and etiquette in negative message delivery.

Identify effective strategies for delivering bad news in sensitive situations to minimize negative impact.

Assess the role of emotions in the communication of negative messages.

Apply guidelines for writing negative messages using an indirect approach.

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Definitions:

Price Reduced

A decrease in the cost at which goods or services are sold, typically to stimulate demand or clear inventory.

Positive Prices

Prices that are above zero, indicating that goods or services have a monetary value that consumers need to pay to acquire them.

Horizontal Intercept

The point at which a curve or line intersects the horizontal axis on a graph, often representing a variable's value when another variable is zero.

Price Of Good 1

The cost at which the first specified good or service is sold in the market.