Which of the Following Would Not Likely Be a Perspective

question 42

Multiple Choice

Which of the following would not likely be a perspective of a balanced scorecard for a consumer products retailer?

• A)Learning and innovation.
• B)Internal processes.
• C)Financial performance.
• D)Customer satisfaction.
• E)Research and development.

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Definitions:

Manufacturing Capacity

The maximum amount of products a facility can produce over a given period under normal working conditions.

Quality Cost Report

A document outlining the expenses related to maintaining product quality, which encompasses prevention, appraisal, and failure costs.

Prevention Costs

Money spent on measures aimed at preventing defects in products or services prior to their occurrence.

Appraisal Costs

Costs associated with measuring, evaluating, or auditing products or services to ensure they meet quality standards.