One of the Many Changes in the Business Environment in Recent

question 32

Essay

One of the many changes in the business environment in recent years that has had significant impact on cost management practices is a focus on the customer. You are part of the management team in a medium-size computer service company. The company is just three years old and is growing fast, doubling its customer base every six months.
Required:
(a) Describe your typical customer's needs and service expectations.
(b) How has the doubling of your firm's customer base every six months affected its ability to maintain this focus on the customer? If this dramatic growth continues, what are some specific actions your firm can take to retain its goal of "focus on the customer"?

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Definitions:

Classic Blues

A form of blues music, characterized by its emotive vocals and roots in African American oral traditions, primarily developed in the early 20th century.

Women Singers

Female vocal artists who perform music across various genres.

Radio

A technology for the wireless transmission of sound broadcasts to a wide audience, playing a key role in mass communication throughout the 20th century.

Black Artists

Artists of African descent or those identifying as black who contribute to various forms of art, including visual arts, music, dance, and performance.