[Solved] The term "queue discipline" involves the art of controlling surly and unruly customers who have become irritated by waiting. Punitive Damages: Financial compensation awarded to a plaintiff beyond what is necessary to compensate for losses, intended to punish the defendant for egregious conduct. Defendant: The person or party against whom a civil or criminal lawsuit is filed in a court of law. Communications Decency Act: A U.S. federal law enacted in 1996 aimed at regulating pornography on the internet, but also important for its provisions on liability of internet service providers and others for content posted by third parties. Interactive Computer Services: Platforms or providers that offer or enable computer access by multiple users to a computer server, often used in contexts like internet forums, social media, and other online services.