In a Department, 25 Machines Are Kept Running by Three

question 60

True/False

In a department, 25 machines are kept running by three operators who respond to randomly occurring equipment problems. An analyst wanting to know whether to add a fourth operator or downsize to two operators would be helped by using queuing theory analysis.

---

Definitions:

Implicit Punishments

Penalties for undesirable behavior that are not directly expressed or are implied, affecting behavior modification subtly.

Defense Mechanism

Psychological strategies brought into play by the unconscious mind to manipulate, deny, or distort reality in order to defend against feelings of anxiety and unacceptable impulses.

Psychoanalysis

A therapeutic approach and theory of personality development that focuses on unconscious motives and conflicts, developed by Sigmund Freud.

Repression

A defense mechanism proposed by Freud in which unpleasant thoughts, feelings, or desires are excluded from conscious awareness.