Which of the Following Is a Suggestion for Managing Queues

question 7

Multiple Choice

Which of the following is a suggestion for managing queues that is mentioned in the textbook?

• A) Put up a serpentine lane to keep people from jumping ahead in line.
• B) Use humor to defuse a potentially irritating situation.
• C) Train your servers to be friendly.
• D) Assure customers that the wait is fair, and inform them of the queue discipline.
• E) Tell people in the queue that each will be served as soon as possible.

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Definitions:

Life as a Whole

A perspective or consideration of an individual's life in its entirety, rather than focusing on specific parts or periods.

Ethical Absolutism

The doctrine that holds there are eternal, universally applicable moral principles; it is slightly rephrased from moral absolutism, highlighting its focus on ethics.

Virtue Ethics

An approach to ethics that emphasizes an individual's character as the key element of ethical thinking, rather than rules or consequences.

Ethical Wisdom

The understanding and insight into making moral decisions that benefit all parties involved, rooted in ethical principles and compassion.