Which of the Following Is a Suggestion for Managing Queues

question 7

Multiple Choice

Which of the following is a suggestion for managing queues that is mentioned in the textbook?

• A) Put up a serpentine lane to keep people from jumping ahead in line.
• B) Use humor to defuse a potentially irritating situation.
• C) Train your servers to be friendly.
• D) Assure customers that the wait is fair, and inform them of the queue discipline.
• E) Tell people in the queue that each will be served as soon as possible.

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Definitions:

Social Cues

Nonverbal gestures, expressions, or behaviors that communicate information or influence interactions in social settings.

Self-Efficacy

An individual's belief in their own capability to perform actions and achieve goals, influencing their motivation and behavior.

Dispositions

The inherent qualities of mind and character that influence an individual's behavior and attitudes.

Background

a person's or thing's history, education, or previous experience providing context or foundation.