Which of the Following Is an Alternative Possible Service Encounter

question 22

Multiple Choice

Which of the following is an alternative possible service encounter included in the service-system design matrix?

• A) Face-to-face distance
• B) Internet
• C) Questionnaire response
• D) Automated teller (ATM)
• E) Response card encounter

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Definitions:

Amplitudes

The height or strength of a wave signal, representing the magnitude of the fluctuation or displacement from a baseline.

Louder Sounds

Refers to sounds with a higher amplitude or volume, which are perceived as more intense to the listener.

Quieter

A person or thing that makes less noise or is less active.

Inattentional Blindness

Inattentional blindness is the psychological phenomenon where an individual fails to perceive an unexpected stimulus in plain sight, due to focusing attention on another task.