In the Service-System Design Matrix, a Face-To-Face Loose Specs Service

question 17

Multiple Choice

In the service-system design matrix, a face-to-face loose specs service encounter is expected to have which of the following?

• A)Low sales opportunity
• B)Low production efficiency
• C)High production efficiency
• D)Low degree of customer/server contact
• E)None of these

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Definitions:

River System

A network of rivers and streams that drain an area of land, including tributaries, main rivers, and often a delta where it meets an ocean or lake.

Deepest Marine Water

The water found at the greatest depths of the ocean, often characterized by cold temperatures and high pressure.

Ancient Mountain Front

The original forward edge or boundary of a mountain range, often eroded and buried, indicating past tectonic and geomorphological activity.

Dark Gray Shale

A dark-colored, fine-grained sedimentary rock composed mainly of clay minerals, typically formed in low-energy environments like deep water basins.