In the Service-System Design Matrix, an Internet and On-Site Technology

question 20

Multiple Choice

In the service-system design matrix, an Internet and on-site technology service encounter is expected to have which of the following?

• A)High sales opportunity
• B)High degree of customer/server contact
• C)Low production efficiency
• D)High production efficiency
• E)None of these

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Definitions:

Gender-role Transcendence

Moving beyond traditional gender norms and roles, embracing a more fluid understanding of gender that is not limited by societal expectations.

Gender-role

Socially constructed roles, behaviors, activities, and attributes that a given society considers appropriate for men and women.

Masculine

Attributes, behaviors, and roles traditionally associated with men and deemed socially or culturally appropriate for them.

Bem Sex Role Inventory

A psychological inventory that assesses how strongly a person identifies with traditionally masculine or feminine characteristics.