Which of the Following Approaches to Service Design Is Characterized

question 13

Multiple Choice

Which of the following approaches to service design is characterized by having the customer take a greater role in the production of the service?

• A) Production-line approach
• B) Personal-attention approach
• C) Quality approach
• D) Do-it-yourself approach
• E) Self service approach

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Definitions:

Position Power

The authority and influence attributed to a person's role or position within an organization.

Referent Power

The influence one possesses that stems from others' respect, admiration, or identification with them.

Empowerment

The act of granting power or authority to individuals or groups, enabling them to make decisions and take actions autonomously.

Objectives And Priorities

outline the goals and the importance or order in which these goals should be addressed or achieved, acting as guidance for decision-making and resource allocation.