What Is the Designation of the Approach to Service Design

question 35

Short Answer

What is the designation of the approach to service design characterized by having the customer take a greater role in the production of the service? _______________________________________
C.H.Lovelock and R.
F.Young propose that the service process can be enhanced by having the customer take a greater role in the production of the service.

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Definitions:

Refund Receipts

Documents that confirm the return of funds to a customer for returned goods or overpayment.

Double Entry Accounting

An accounting method where every transaction affects at least two accounts, involving equal and opposite entries to ensure the accounting equation remains balanced.

Journal Entry

A record that represents a single financial transaction in the books of accounts.

Computerized Accounting System

Software used by companies to manage their financial transactions, records, and reports electronically.