In the Design of Retail Service Layouts, the Term "Ambient

question 18

Multiple Choice

In the design of retail service layouts, the term "ambient conditions" could refer to which of the following?

• A) Temperature
• B) How much money a customer spends
• C) How long the customer stays
• D) Employee morale
• E) Customers' perceptions of the service

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Definitions:

Elmina

A town in Ghana, West Africa, known for the Elmina Castle, which was a major trading post and holding area for enslaved Africans during the transatlantic slave trade.

African Slaving Posts

Refers to locations along the African coast established by European traders from the 15th century for the capture and sale of African people into the transatlantic slave trade.

Axim

A coastal town in Ghana known for its historical significance in the context of European colonialism and the Atlantic slave trade.

Black Slaves

Individuals of African descent who were forcibly taken or born into slavery, primarily used for labor and services without freedom or rights.