The Term "Servicescape" Refers to Which of the Following

question 49

Multiple Choice

The term "servicescape" refers to which of the following?

• A) The schematic diagram of the service flows of material, information, and customers
• B) The emergency exit plan from a service facility
• C) The physical surroundings in which the service takes place
• D) The network of government rules regulating the service
• E) The broadest concept of the service business

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Definitions:

Subjective Appraisal

The process of evaluating or judging something based on personal feelings, tastes, or opinions rather than external facts.

Type of Emotion

Categories or classifications of emotions that describe the variety of human feelings, such as happiness, sadness, anger, fear, and love.

Stress

A physical or emotional response to events that cause bodily or mental tension.

General Adaptation Syndrome

A three-stage response that describes the physiological changes the body goes through under stress: alarm, resistance, and exhaustion.