BusCorpBusCorp

question 103

Multiple Choice

BusCorp.BusCorp.wants to introduce a new procedure to improve how customer requests are handled.This change will require employees to break old routines and adopt new role patterns.They decide to adopt two new programs, one in which employees learn how to work as teams as the company changes.The other involves forming task forces within the company to help determine new customer service practices.The strategy BusCorp.is using to minimizing resistance to change is known as:

• A)communication.
• B)learning.
• C)stress management.
• D)negotiation.
• E)coercion.

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Definitions:

Tephra

Rock fragments and particles ejected by a volcanic eruption which include ash, lapilli, and volcanic bombs.

Composite Volcanoes

Volcanoes characterized by explosive eruptions and composed of alternating layers of lava and volcanic ash.

Pyroclastic Material

Fragmented material ejected during volcanic eruptions, including ash, bomb, lapilli, and volcanic blocks, which varies in size, shape, and composition.

Mudflows

Rapid downhill movement of water-laden earth materials, primarily composed of fine-grained soils and clays, which can cause significant erosion and damage.