BusCorpBusCorp

question 90

Multiple Choice

BusCorp.BusCorp.wants to introduce a new procedure to improve how customer requests are handled.This change will require employees to break old routines and adopt new role patterns.They decide to adopt two new programs, one in which employees learn how to work as teams as the company changes.The other involves forming task forces within the company to help determine new customer service practices.The formation of task forces to minimize resistance to change is known as:

• A)communication.
• B)learning.
• C)stress management.
• D)negotiation.
• E)employee involvement.

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Definitions:

Solar Radiation

The electromagnetic energy emitted by the sun, which provides light and heat necessary for life on Earth and can be harnessed for solar power.

Consumer Awareness

The understanding by consumers of their rights, product quality, and the environmental and ethical aspects of purchases.

Skin Cancer

A form of cancer that originates in the cells of the skin, often due to excessive exposure to ultraviolet radiation.

Informative Advertising

A type of advertising aimed at educating or informing consumers about a product's features, benefits, or uses, often to support decision-making.