BusCorpBusCorp

question 90

Multiple Choice

BusCorp.BusCorp.wants to introduce a new procedure to improve how customer requests are handled.This change will require employees to break old routines and adopt new role patterns.They decide to adopt two new programs, one in which employees learn how to work as teams as the company changes.The other involves forming task forces within the company to help determine new customer service practices.The formation of task forces to minimize resistance to change is known as:

• A)communication.
• B)learning.
• C)stress management.
• D)negotiation.
• E)employee involvement.

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Definitions:

Cultural Experience

Refers to the exposure or interaction with cultures different from one's own, often leading to increased understanding, respect, and appreciation for diversity.

Material Culture

Comprises the tools and techniques that enable people to accomplish tasks.

Cultural Elements

Components or aspects that collectively define the lifestyle, values, beliefs, and traditions of a particular society or group.

Canadian-Born

A term describing individuals who were born in Canada, regardless of their ancestry, citizenship status, or the nationality of their parents.