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Organizations should view the grapevine as a competitor.
Denigrate
To unfairly criticize or attack someone or something, often with the intent of diminishing the target's reputation.
Cool-Out
A strategy used to gently persuade someone who has failed or is unable to achieve a certain goal to accept a less desirable but still reasonable outcome without feeling embarrassed or disappointed.
Managed Impression
Intentional efforts to control or influence other people's perceptions about oneself or a situation.
Solemn Explanation
A serious and thorough clarification or interpretation of a subject or event.
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