Shanti's Workshop Shanti Recently Went to a Communication Workshop to Help

question 3

Multiple Choice

Shanti's Workshop Shanti recently went to a communication workshop to help improve her workplace performance.She learned that in effective communication, she should resist forming an opinion until the speaker has finished, then attempt to empathize with the listener, and finally effectively respond to the speaker.She learned techniques regarding maintain eye contact and sending back channel signals to show interest.This type of listening is known as:

• A)Participative
• B)Dynamic
• C)Active
• D)Evaluative
• E)Communicatory

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Definitions:

Active Listening

The process of fully concentrating, understanding, responding, and remembering what is being said.

Giving Approval

The act of formally agreeing to or endorsing a plan, action, or idea.

Empathy

Identification with or sensitivity to another person’s feelings and problems.

Assertiveness

A communication style in which individuals express their thoughts and feelings in a direct, honest, and appropriate way.