Shanti's Workshop Shanti Recently Went to a Communication Workshop to Help

question 103

Multiple Choice

Shanti's Workshop Shanti recently went to a communication workshop to help improve her workplace performance.She learned that in effective communication, she should resist forming an opinion until the speaker has finished, then attempt to empathize with the listener, and finally effectively respond to the speaker.She learned techniques regarding maintain eye contact and sending back channel signals to show interest.When Shanti attempts to empathize with the speaker, this is known as:

• A)Sensing
• B)Evaluating
• C)Understanding
• D)Responding
• E)Identification

---

Definitions:

Warning Signs

Early indicators or symptoms suggesting the onset or presence of a potentially serious issue or condition that requires attention.

Echocardiogram

A diagnostic test that uses ultrasound waves to create pictures of the heart, allowing for assessment of heart structure and function.

Transducer

A device that converts energy from one form to another, commonly used in electronic and mechanical systems.

Ultrasound

A diagnostic imaging technique using high-frequency sound waves to visualize internal organs.