Examlex
A role is a set of behaviors that people are expected to perform because:
Persuasive Claim Messages
Content designed to convince or influence someone to take a specific action or adopt a particular viewpoint.
Adjustment Messages
Communications that respond to a complaint or request, aiming to resolve a problem or issue.
Complaint Messages
Complaint messages are communications that express dissatisfaction, grievances, or problems seeking resolution, acknowledgement, or redress.
Anticipating Opposition
The process of predicting and addressing potential objections or challenges to one's position or proposal.
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