A Cable TV Company Redesigned Jobs So That One Employee

question 97

Multiple Choice

A cable TV company redesigned jobs so that one employee interacts directly with customers, connects and disconnects their cable service, installs their special services and collects overdue accounts in an assigned area.They also decided to do away with scripted customer interaction manuals and allow each employee to determine how best to interact with each customer.Previously, each task was performed by a different person and the customer interacted only with someone at the head office.This change most likely increased each employee's _______________.

• A)skill variety
• B)task identity
• C)task significance
• D)autonomy
• E)all of these

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Definitions:

Environmental Impact

The effect that human activities have on the environment, including natural resources, wildlife, and ecosystem health.

Environmentally Friendly Products

Goods and services designed to inflect minimal or no harm on the environment, often using sustainable resources, processes, or technologies.

Price Premium

The extra amount consumers are willing to pay for a product or service over its basic cost, often due to perceived quality or brand reputation.

Eco-branding Strategy

A marketing approach focusing on promoting a brand's environmental sustainability and ecological benefits.