Jill Is a Manager at a Call Center Which Recently

question 127

Multiple Choice

Jill is a manager at a call center which recently received some bad reviews of its performance.Recently her supervisor discussed her need to increase morale among her subordinates because he believed that this would result in better customer service, which in turn would increase repeat business and decrease customer complaints.Jill has decided that following Expectancy theory would be the best way to motivate her subordinates.If Jill wanted to increase E-to-P expectancies, what should she do?

• A)Measure job performance accurately.
• B)Distribute rewards that employees value.
• C)Provide coaching to employees who lack self-confidence.
• D)Describe how employee's rewards were based on past performance.
• E)Minimize the presence of countervailing rewards.

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Definitions:

Cost of Equity Financing

The return that investors expect for providing capital to a company, often regarded as the riskiest form of financing.

Cost of Equity

The yield a business seeks to determine whether an investment satisfies the criteria for capital returns, frequently employed in evaluating the expense of financing initiatives.

Financial Models

Quantitative tools built to represent the performance of a financial asset or portfolio, often used for forecasting and decision making.

Leveraged Firm

A company that uses borrowed capital or debt to fund its operations and investments, aiming to increase potential returns to shareholders.