Jill Is a Manager at a Call Center Which Recently

question 127

Multiple Choice

Jill is a manager at a call center which recently received some bad reviews of its performance.Recently her supervisor discussed her need to increase morale among her subordinates because he believed that this would result in better customer service, which in turn would increase repeat business and decrease customer complaints.Jill has decided that following Expectancy theory would be the best way to motivate her subordinates.If Jill wanted to increase E-to-P expectancies, what should she do?

• A)Measure job performance accurately.
• B)Distribute rewards that employees value.
• C)Provide coaching to employees who lack self-confidence.
• D)Describe how employee's rewards were based on past performance.
• E)Minimize the presence of countervailing rewards.

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Definitions:

Semi-Strong Form

A form of the Efficient Market Hypothesis suggesting that stock prices reflect all publicly available information, making it impossible to consistently achieve higher returns.

Strong Form Efficient

A hypothesis stating that all information, both public and private, is completely reflected in stock prices, meaning no investor can achieve higher returns with specific information.

Weak Form Efficient

A market efficiency theory stating that all past trading information is already reflected in stock prices, and that technical analysis cannot consistently produce excess returns.

Investment Risk

The possibility of losing some or all of an investment's value due to various factors including market volatility, economic conditions, or company performance.