The Uncomfortable Tension Felt When Our Behavior and Attitudes Are

question 35

Multiple Choice

The uncomfortable tension felt when our behavior and attitudes are inconsistent with each other is called:

• A)cognitive distance.
• B)emotional intelligence.
• C)cognitive justification.
• D)cognitive dissonance.
• E)neglect.

Recognize different strategies for gaining competitive advantage in the marketplace.

Understand the impact of technology in enhancing customer experience and operational processes.

Recognize the role of continuous improvement mechanisms such as BPI, BPM, and BPR in business process optimization.

Distinguish between the roles of various departments in fulfillment and procurement processes.

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Definitions:

Coding Systems

Organized frameworks for categorizing, labeling, or coding data, typically qualitative, to facilitate systematic analysis.

Systematic Observation

An organized method of collecting data where the observer adheres to a set of predefined procedures to minimize biases.

Prior Hypotheses

Preconceived theories or assumptions made before conducting an experiment or research study.

Systematic Observation

A methodical approach to data collection where researchers observe subjects in a structured manner to minimize bias.