Which of These Statements About Emotional Labor Is True

question 151

Multiple Choice

Which of these statements about emotional labor is true?

• A)Jobs involving customer service do not require emotional labor.
• B)Research indicates that emotional display rules and standards are very similar around the world.
• C)Emotional labor demands are lower in jobs requiring a variety of emotions.
• D)Emotional labor demands are lower in jobs where interaction with clients is frequent.
• E)Emotional labor demands are higher in jobs requiring more intense emotions.

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Definitions:

Interpersonal Communication

The process of exchanging information, feelings, and meanings between people through verbal and/or non-verbal messages.

Nonverbal Communication

Communication without words; includes gestures, facial expressions, body language, and other visual cues.

Unpopular Choices

Options in decision-making that are not preferred or favored by the majority.

Potential Solutions

Possible answers or methods proposed to solve a problem or address a situation, often requiring evaluation for feasibility and effectiveness.