Jobs in Which Employees Must Frequently Display Emotions That Oppose

question 18

True/False

Jobs in which employees must frequently display emotions that oppose their genuine emotion require more emotional labor.

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Definitions:

Psychographics

The study and classification of people according to their attitudes, aspirations, and other psychological criteria, especially in market research.

Psychological Characteristics

Traits or features of an individual's mental and emotional makeup, such as personality, attitudes, and motivations.

Demographics

Statistical data relating to the population and particular groups within it, used for marketing, policy-making, and social research purposes.

Education

The process of acquiring knowledge, skills, values, beliefs, and habits through various means such as teaching, training, storytelling, discussion, and directed research.