Which of These Statements About Emotional Labor Is True

question 151

Multiple Choice

Which of these statements about emotional labor is true?

• A)Jobs involving customer service do not require emotional labor.
• B)Research indicates that emotional display rules and standards are very similar around the world.
• C)Emotional labor demands are lower in jobs requiring a variety of emotions.
• D)Emotional labor demands are lower in jobs where interaction with clients is frequent.
• E)Emotional labor demands are higher in jobs requiring more intense emotions.

---

Definitions:

Postconventional Level

A stage in Lawrence Kohlberg's theory of moral development where individuals make moral decisions based on universal ethical principles, beyond societal norms or laws.

Concrete Level

A term referring to tangible, specific objects or events, as opposed to abstract concepts or qualities.

Zone of Proximal Development

The difference between what a learner can do without help and what they can achieve with guidance and encouragement from a skilled partner.

Scaffolding

A technique used in education and cognitive development involving providing suitable supports to facilitate learning, allowing the student to achieve higher levels of comprehension and skill acquisition.