Which of the Following Proposes That Job Satisfaction Has a Positive

question 101

Multiple Choice

Which of the following proposes that job satisfaction has a positive effect on customer service, which flows on to shareholder financial returns?

• A)EVLN model
• B)Service profit chain model
• C)Emotional intelligence model
• D)MARS model
• E)EI-Based Theory of Performance

---

Definitions:

Disaster Survivors

Individuals who have lived through catastrophic events and may require various forms of support to recover and rebuild their lives.

Social Workers

Professionals dedicated to helping individuals, families, and groups improve their well-being and solve personal and societal problems.

Protective Services

Services designed to ensure the safety and welfare of individuals, especially children, the elderly, and vulnerable adults, against harm or abuse.

Maltreatment

Harsh or cruel treatment, often resulting in physical, psychological, or sexual harm or neglect.