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Jiana Is a Flight Attendant for a Large Airline

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Jiana is a flight attendant for a large airline.She exclusively works a long flight from Japan to New York, and is expected to constantly maintain a positive attitude no matter what situation arises.Over the years, Jiana has noticed that when dealing with Americans, emotions tend to run higher and she often feels frustrated as opposed to Japanese flyers who tend to be more reserved in stressful or unhappy situations.Jiana's job requires a high amount of:

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Definitions:

Level of Conformity

The degree to which an individual aligns their behavior or beliefs to those of a group.

Level of Adaptability

The degree to which an individual can adjust their behavior or thinking in response to new, challenging, or changing situations.

Stable Routine

A consistent and predictable schedule of activities that provides structure and stability in daily life.

Independent

Characterized by the ability or condition of having autonomy or self-governance.

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