Jiana Is a Flight Attendant for a Large Airline

question 130

Multiple Choice

Jiana is a flight attendant for a large airline.She exclusively works a long flight from Japan to New York, and is expected to constantly maintain a positive attitude no matter what situation arises.Over the years, Jiana has noticed that when dealing with Americans, emotions tend to run higher and she often feels frustrated as opposed to Japanese flyers who tend to be more reserved in stressful or unhappy situations.Jiana's job requires a high amount of:

• A)financial rewards.
• B)intense emotions.
• C)forward thinking.
• D)emotional labor.
• E)casual display norms.

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Definitions:

Attitudes, Abilities, Interests

Psychological constructs that influence an individual's behavior and choices, including their feelings, skills, and preferences.

Aptitude Tests

Tests designed to assess an individual's potential to develop skills or knowledge in a specific area.

Single

In research, it may refer to a single-case study design or in demographics, to an individual not in a romantic relationship.

Specific

Clearly defined or identified; precise or particular.