Jiana Is a Flight Attendant for a Large Airline

question 105

Multiple Choice

Jiana is a flight attendant for a large airline.She exclusively works a long flight from Japan to New York, and is expected to constantly maintain a positive attitude no matter what situation arises.Over the years, Jiana has noticed that when dealing with Americans, emotions tend to run higher and she often feels frustrated as opposed to Japanese flyers who tend to be more reserved in stressful or unhappy situations.If Jiana wants to reduce the amount of psychological damage caused by the emotional dissonance her job creates she should:

• A)engage in surface acting.
• B)engage in deep acting.
• C)take acting lessons.
• D)see a psychologist.
• E)get more training.

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Definitions:

Dissociative Identity Disorder

A psychiatric condition where an individual has two or more distinct personality states.

Role-Playing

A method of learning or therapy in which individuals assume roles and act out characters in specified situations.

Nicholas Spanos

A psychologist known for his research on hypnosis, particularly in the context of social and cognitive psychology, challenging views on hypnotic phenomena as being primarily due to social and situational factors.

Unconscious Conflicts

Internal struggles in the mind that occur below the level of conscious awareness, often stemming from unresolved emotions or desires.