Scenario: Kleen Waterproofing Dave Docket, the Installation Manager at Kleen

question 33

Multiple Choice

Scenario: Kleen Waterproofing Dave Docket, the installation manager at Kleen Waterproofing, has been receiving customer complaints that several crewmembers either come late to the job or they do not show up at all, without any communication with the customers.The job completion dates keep getting delayed and customer dissatisfaction keeps increasing.Dave has also just hired several new employees who are motivated, able to perform their jobs, and have adequate resources.However, they are not sure what tasks are included in their job.Dave is wondering how he can understand what is going on with his crew behavior and what can he do to improve the situation.Dave organizes a training program for his employees to teach them how to operate the machines used for working.Which of the following attributes will show a direct improvement because of this training?

• A)Motivation
• B)Role perception
• C)Ethical sensitivity
• D)Moral intensity
• E)Ability

---

Definitions:

Ethnocultural Countertransferential Reactions

Emotional responses that a therapist might experience due to the ethnic or cultural background of a patient, influencing the therapeutic relationship.

Comas-Diaz

Lillian Comas-Díaz is a clinical psychologist known for her work in multicultural mental health, focusing on the psychological treatment of people of color.

Cultural Ambivalence

Mixed or conflicting feelings towards cultural elements or identities, often experienced in multicultural or shifting cultural contexts.

Excessive Curiosity

An overly intense or unhealthy desire to know or learn about things, sometimes leading to intrusive or inappropriate behavior.