Globalization May Have Both Positive and Negative Implications for People

question 39

True/False

Globalization may have both positive and negative implications for people working in organizations.

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Definitions:

Tangibility

The physical existence of a product, making it possible to touch, see, and directly experience it.

Service Quality

Evaluating how closely a provided service aligns with what the customer anticipated.

Responsiveness

The quality of reacting quickly and positively, often used in the context of organizations dealing with customer needs or market changes.

Empathy

The ability to understand and share the feelings of another individual, often considered a critical skill in effective sales and customer service.