The Research Experiment Is Superior to the Ex Post Facto

question 43

Multiple Choice

The research experiment is superior to the ex post facto research design when the researcher:

• A) Must avoid influencing the variables under study and therefore avoid biasing the results.
• B) Needs to cause variables to be changed or held constant in keeping with specified research objectives.
• C) Is limited to hold all factors constant by selection of subjects according to strict sampling procedures and statistical manipulation of findings.
• D) Decides to use the design more common to research in the social sciences and business.

Describe alternatives to traditional on-premise CRM systems, including their advantages and disadvantages.

Explain the CRM process, customer valuation, and the necessity of treating customers differently based on their value.

Distinguish between customer-facing and customer-touching CRM applications and decide on their applicability depending on customer value.

Understand the fundamental concepts and purposes of different types of information systems (IS) such as ERP, TPS, SCM, CRM, FAIS, and MRP.

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Definitions:

Contribution Margin

The amount by which a product's sales revenue exceeds its variable costs, indicating how much it contributes to covering fixed costs and generating profit.

Departmental Performance

refers to the evaluation of how individual departments within an organization are performing, often measured by financial results, productivity, and achievement of goals.

Advancements in Technology

Ongoing progress and developments in technology that enhance capabilities, improve efficiency, and contribute to various sectors like business, medicine, and education.

Direct Expenses

Costs that can be directly traced to a specific product, service, or department, such as direct materials or direct labor required for production.