According to a Recent Survey,which of the Following Is the Most

question 130

Multiple Choice

According to a recent survey,which of the following is the most important in shaping a hiring decision?

• A) grade-point average
• B) extra curricular activities
• C) ability to communicate effectively
• D) work experience

Comprehend the importance of fair treatment (distributive and procedural fairness) in service recovery.

Understand strategies for motivating and training staff to deliver excellent service.

Analyze how service providers can address the challenges of service failures and recovery.

Understand the concept and stages of the diffusion of innovation.

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Definitions:

Contract Costing

A method used in accounting to track costs associated with a specific contract, often used in industries like construction where work is project-based.

Mandatory Bargaining Issues

Subjects that must be discussed during collective bargaining negotiations, such as wages, hours, and working conditions.

Unilateral Changes

Actions taken by an employer to alter conditions of employment (such as wages, hours, or terms and conditions) without consultation or agreement with the union representing the employees.

Permissive Bargaining Issue

issues in collective bargaining that are not mandatory or illegal for negotiation, and may be discussed at the discretion of both parties, such as certain employee benefits.