When Employees Don't Understand the Unspoken Rules of the Organization

question 17

Multiple Choice

When employees don't understand the unspoken rules of the organization they work for,this often results in

• A) fewer complaints.
• B) customer satisfaction.
• C) reduced productivity.
• D) a reduced amount of gossip.

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Definitions:

Interviewer as Actor

Interviewer as actor emphasizes the role of interviewers not just as neutral facilitators, but as active participants who can influence the direction and outcome of an interview through their interactions and behavior.

Interviewer as Interviewer

The concept that highlights the interviewer's role and influence on the interview process, including the creation and control of the interview dynamics.

Standardized Interview

An interview technique in which all respondents are asked the same set of predetermined questions in the same order, ensuring consistency in data collection.

Semistandardized Interview

An interviewing technique that partially structures the conversation, allowing for preplanned questions while also permitting spontaneous follow-up queries based on the interviewee's responses.