Customer KPIs Include Price Earnings Ratio,net Promoter Score,and Customer Retention

question 44

True/False

Customer KPIs include price earnings ratio,net promoter score,and customer retention score.

Understand the concept of relevant costs in decision-making processes.

Analyze make-or-buy decisions by identifying and calculating relevant costs.

Understand and apply the target costing approach to product pricing.

Define and identify variable and fixed costs and their relevance to product decisions.

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Definitions:

Downward Communication

The flow of information from higher levels of organizational hierarchy to lower levels, typically from management to employees.

Formal Communication Network

An established system of information exchange within an organization, utilizing formal channels and protocols.

Organizational Chart

A diagram that shows the structure of an organization and the relationships and relative ranks of its parts and positions/jobs.

Formal Communication Network

An organized system of channels and pathways for the exchange of information within an organization following official protocols.