Customer Retention Rate Is Which of the Following Types of KPI

question 15

Multiple Choice

Customer retention rate is which of the following types of KPI?

• A) Employee performance
• B) Operational
• C) Customer
• D) Financial performance

---

Definitions:

Nominal Variables

Variables that represent categories without any inherent numerical order or value.

Central Location

A concept in geography and planning indicating a place that is accessible from multiple points or serves as a hub.

Deviations

Differences between observed values and some reference value, often the mean of the data set.

Observations

In statistics, these are the individual data points or measured values gathered during a study or experiment.