An Executive Returns from a Business Trip and Tells Colleagues

question 135

Multiple Choice

An executive returns from a business trip and tells colleagues how the airline lost his luggage and how a late arrival on one flight resulted in waiting half a day at a foreign airport for the next available flight.While retelling his experience,colleagues grimace and make sounds that the executive might make when experiencing this ordeal.The verbal and nonverbal activities of the colleagues represent:

• A)extremely rude communication behaviour.
• B)a lack of media richness.
• C)emotional contagion.
• D)evidence that they have difficulty encoding their feedback message.
• E)The verbal and nonverbal activities of the colleagues represent all of these.

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Definitions:

Temperature

A measure of the average kinetic energy of the particles in an object or system, indicating how hot or cold the object is.

Increased

Increased refers to a situation or condition becoming larger, greater, or higher in number or amount.

X-variable

An independent variable in mathematical functions and experiments that can be changed to observe its effect on the outcome.

Y-variable

The dependent variable in an equation or a model, whose value is predicted or explained by other variables.