An Executive Returns from a Business Trip and Tells Colleagues

question 135

Multiple Choice

An executive returns from a business trip and tells colleagues how the airline lost his luggage and how a late arrival on one flight resulted in waiting half a day at a foreign airport for the next available flight.While retelling his experience,colleagues grimace and make sounds that the executive might make when experiencing this ordeal.The verbal and nonverbal activities of the colleagues represent:

• A)extremely rude communication behaviour.
• B)a lack of media richness.
• C)emotional contagion.
• D)evidence that they have difficulty encoding their feedback message.
• E)The verbal and nonverbal activities of the colleagues represent all of these.