In the Communication Process,filtering Occurs When

question 138

Multiple Choice

In the communication process,filtering occurs when:

• A)the sender carefully selects words that the receiver is most likely to understand correctly.
• B)the receiver removes noise from the communication process so that the sender's message is more accurately understood.
• C)people delete or delay negative information,or use words that make the message sound more favourable.
• D)an organization is able to prevent grapevine communication by sending the information more quickly through newsletters and other formal communication channels.
• E)the receiver avoids receiving messages from a sender,such as by avoiding the person or deliberately not reading e-mail messages.

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Definitions:

Level Of Service

A measure of the quality of service provided to customers, often evaluated against a set standard or customer expectations.

Self-Service Retailers

Retail outlets where customers serve themselves, selecting products without the direct assistance of staff.

Full-Service

Describing businesses or offerings that provide a complete range of services or products, obviating the need for customers to seek supplemental providers.

Heritability

The extent to which genetic factors contribute to individual differences in a particular trait or behavior within a population.