A Large Internet Service Provider Had a Major Disruption in Its

question 76

Multiple Choice

A large Internet service provider had a major disruption in its e-mail services in which its customers' messages were delayed and some were lost forever.In its message to customers,the company announced that the event was ''a partial e-mail delay'' and that the ''issue'' would result in improved future service to customers.This message is an example of:

• A)information overload.
• B)using ambiguous language to minimize conveying negative emotions.
• C)misperceptions by the company's executives about the causes of the e-mail service problem.
• D)cross-cultural differences in communication.
• E)effective persuasive communication.