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A Large National Sales Organization Has Concluded That Active Listening

question 102

Essay

A large national sales organization has concluded that active listening is a critical factor in successful sales and customer satisfaction. The company now wants you to design a training program that teaches sales staff the main components of active listening. Discuss a specific training activity that would potentially improve the salespeople's performance in each of the three components of active listening. Your answer should also briefly describe the three components of active listening.


Definitions:

HIV Infections

A medical condition caused by the human immunodeficiency virus, which attacks the immune system and can lead to AIDS if not treated.

Women

Female adults; often refers to human females after reaching reproductive age but can encompass all ages.

Greatest Risk

The highest likelihood of experiencing a negative outcome or event.

HIV

A virus known as Human Immunodeficiency Virus targets the immune system and may result in Acquired Immunodeficiency Syndrome (AIDS) without proper treatment.

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