Busy Bee Ltd

question 95

Essay

Busy Bee Ltd. has a large secretarial pool on the third floor of company headquarters where professional and lower-level managers have their reports and other documents word-processed. The tasks are received by the secretarial pool coordinator and assigned randomly (on an availability basis) to secretaries in the pool. The secretaries often do not know the managers or professionals for whom the word-processing assignment is being completed. They rarely find out about the quality of their work because revisions are often sent to other secretaries in the pool due to the rotating work assignment system. Some assignments involve simple word-processing while others require complex formatting using more sophisticated word-processing software. Some secretaries don't mind working in the pool, but most are there because it represents the entry-level secretarial position. They resent the lack of control over work assignments and look forward to being transferred to other secretarial jobs in the firm where there is more freedom to schedule their own work activities. Turnover in the pool is much higher than for other support staff at Busy Bee Ltd. Would job enlargement (combining tasks) be an effective job design strategy for employees in Busy Bee's secretarial pool?

---

Definitions:

Adolescence

The transitional stage of development between childhood and adulthood, characterized by physical, psychological, and social changes.

Popular Crowds

Social groups known for their high visibility and general acceptance among peers, often associated with specific behavioral and status characteristics.

High Schools

Educational institutions that provide secondary education, typically for students aged between 14 and 18.

Academic Achievement

The level of scholastic attainment or excellence demonstrated by an individual or group, often measured by grades, test scores, and degrees earned.